Long queues at Sydney airport’s domestic terminals have continued for a third day, with some passengers missing international connections, as the airport warns delays resulting from a surge in travellers and a shortfall in security staff could continue for weeks.
Chaotic scenes were reported in the departure halls as early as 4.30am on Saturday, with some frustrated travellers, many of whom heeded the pleas of airport chiefs to arrive at least two hours before their domestic flight was due to take off, claiming only one security line was operating.
While the queues that formed early on Saturday are understood to have cleared later in the morning, the airport apologised to affected travellers.
“Traffic numbers are picking up and the close contact rules are making it hard to fill shifts and staff the airport. We appreciate your patience,” Sydney airport said on its Twitter account.
A wave of families travelling as the term two school holidays begin this weekend, combined with close contact rules that are understood to be taking out about 20% of security shifts in any given day, are driving the problem.
Certis, the company that Sydney airport contracts for its security operations, is desperately trying to recruit personnel, while the airport has reallocated back office, IT and retail workers to the departure hall to comb queues so they can prioritise passengers at risk of missing their flight.
“We are working around the clock to resolve these issues and have teams in the terminals bringing passengers forward in order of priority,” a Sydney airport spokesperson said.
He added that the airport is “anticipating it will [be] busy right through the school holiday period and peak over the Easter and Anzac Day weekends, in some cases at 90% of pre-Covid passenger levels”.
“We’re deeply grateful to passengers for their ongoing patience and we’re sorry to everyone who has been inconvenienced,” the spokesperson said. “We would also like to thank passengers for getting to the airport early and treating staff and each other with kindness and respect.”
The Qantas chief executive Alan Joyce was forced to clarify comments he made on Friday that passengers were “not match fit” and that those forgetting to remove laptops and aerosols from their bags at the security check contributing to the delays.
“Just to be clear, I’m not ‘blaming’ passengers,” Joyce said. “Of course it’s not their fault,” he said.
Qantas shed thousands of staff during the pandemic, and outsourced ground crews in a decision that was challenged in court.
On Saturday, Qantas also apologised to a Melbourne family left stranded in Sydney, after domestic flight delays caused them to miss an international trip.
Javiera Martinez, her partner Daniel Capurro and their three children were supposed to be flying to Chile on Friday to visit relatives they had not seen in three years.
But after their 8am Qantas flight from Melbourne was delayed by half an hour, baggage handling and airport transfer delays in Sydney meant they couldn’t make their 11.30am LATAM Airlines flight to Santiago.
Martinez said the airline’s procedures at the airport were chaotic.
“We think Qantas didn’t behave appropriately. I got berated by the person at the counter – they never apologised, they never assumed any responsibility at all,” she said. “It was a rude conversation. We have been mistreated badly I would say.”
The PCR tests they need to travel have now expired and they will have to take them again as they wait for seats on the next flight to Santiago from Sunday.
The airline has apologised and paid for a night’s accommodation in Sydney.
“We sincerely apologise that the family missed their connecting flight on another airline due to delays moving through Sydney airport on Friday,” a Qantas spokesperson said.
The family is among many affected by hold ups amid the busiest travel period in two years, with Sydney, Melbourne and Brisbane airports warning passengers to arrive two hours before domestic flights.
Australia election: PM Morrison’s security team in car crash in Tasmania
A car carrying the Australian prime minister’s security team has crashed in Tasmania during an election campaign visit.
Four police officers were taken to hospital with “non-life threatening injuries” after the car and another vehicle collided, authorities said.
Prime Minister Scott Morrison was not in the car, but the accident prompted him to cancel the rest of his campaign events on Thursday.
The other driver involved was not hurt.
Tasmania Police said initial investigations suggested the second car had “collided with the rear of the police vehicle, while attempting to merge”. It caused the unmarked security vehicle to roll off the road.
The two Tasmania Police officers and two Australian Federal Police officers were conscious when taken to hospital for medical assessment, the prime minister’s office said.
“Family members of the officers have been contacted and are being kept informed of their condition,” a statement said.
“The PM is always extremely grateful for the protection provided by his security team and extends his best wishes for their recovery and to their families.”
Australians go to the polls on 21 May. Mr Morrison – prime minister since 2018 – is hoping to win his conservative coalition’s fourth term in office.
Polls suggest the opposition Labor Party, led by Anthony Albanese, is favoured to win. However, Mr Morrison defied similar polling to claim victory at the last election in 2019.
Mr Morrison’s Liberal-National coalition holds 76 seats in the House of Representatives – the minimum needed to retain power.
Political observers say the cost of living, climate change, trust in political leaders, and national security will be among key issues in the campaign.
In recent weeks, the prime minister has faced accusations of being a bully and once sabotaging a rival’s career by suggesting the man’s Lebanese heritage made him less electable. Mr Morrison has denied the allegations.
Mr Albanese stumbled into his own controversy this week when he failed to recall the nation’s unemployment or interest rates.
Grace Tame says caller ‘threatened’ against criticising PM
An Australian of the Year and sexual abuse survivor has said she received a “threatening” call warning her not to criticise the prime minister.
Grace Tame made the allegation in a speech on Wednesday, where she said she’d been called by a “senior member of a government-funded organisation”.
She added she was asked to promise not to say anything “damning” about Scott Morrison.
The government has denied knowledge of the call and said it will investigate.
On Tuesday, Mr Morrison made a formal apology to former political staffer Brittany Higgins more than a year after the young woman went public with the allegation that she had been raped by a male colleague in a ministerial office.
Her story sparked national anger, and an inquiry into parliament’s culture which found more than a third of workers had been sexually harassed.
Both Ms Higgins and Ms Tame have been heralded this past year for prompting a national conversation about abuse, power and gender inequality.
On Wednesday, the pair delivered a highly anticipated joint address at the National Press Club in Canberra.
Asked by journalists if she could name the threatening caller and their organisation, Ms Tame said: “if I was willing to name either, I would have put them in the speech”.
But she said the caller had been concerned about what she would say on the evening her successor as Australian of the Year was named.
She said the caller had described her as an “influential figure” and that Mr Morrison would “have a fear” about what she might say “with an election coming soon”. Australia is due to hold a general election before 21 May.
“Sound familiar to anyone? Well, it does to me,” Ms Tame said, before drawing a comparison with her former abuser – a teacher who had raped her as a child and pressured her to stay silent.
Mr Morrison’s office said it had not been aware of the call before Ms Tame’s speech, adding “the individual should apologise”.
“The PM and the government consider the actions and statements of the individual as unacceptable,” a spokesperson said.
But Ms Tame said launching a probe “misses the point entirely”.
“Stop deflecting, Scott. It’s not about the person who made the call. It’s the fact they felt like they had to do it at all,” she tweeted.
Novak Djokovic: Judge orders immediate release of tennis star
The judge hearing Novak Djokovic’s challenge to an order by the Australian government revoking his entry visa has dramatically overturned the decision.
Judge Anthony Kelly ordered the release of the tennis star from detention.
However, there has been no sign of the Serbian player since the verdict. And Immigration Minister Alex Hawke can still cancel his visa on new grounds.
The 34-year-old flew into Melbourne last week, hoping to defend his Australian Open title.
The government acknowledged in court that Djokovic was not given enough time to respond following the notification to cancel his visa.
The player was told he would have until 08:30 local time last Thursday to make comments about the visa cancellation under section 116 of the Australian Migration Act, but the Border Force made the final decision shortly after 07:40.
The Judge said Djokovic could have had more time to make a submission about why his visa should not be withdrawn if authorities had stuck to the original time.
“We all play by the same rules,” Judge Kelly said. “Stated in other terms: those rules were not observed.”
The trial began on Monday morning after delays caused by technical issues with a live stream of proceedings.
Lawyers for Djokovic argued that the 20-time Grand Slam winner entered the country on the understanding that his exemption from restrictions requiring travellers to be fully vaccinated against Covid-19 was valid.
Nick Wood told the court that the exemption had been granted to the player by two separate medical boards following a recent coronavirus infection and that he had presented all the necessary medical evidence to officials.
“He had done absolutely everything. He had engaged with everything that was required of him by Tennis Australia,” Mr Wood said.
Judge Kelly appeared to agree with Mr Wood’s argument and told government lawyers that he felt “agitated” by what he had heard so far.
“What more could this man have done?” he asked.
Where is Djokovic?
It is not clear. The judge’s order specified that the tennis star should be released from immigration detention within 30 minutes of the ruling.
Djokovic’s family and Serbian officials have said their hero has been arrested, but there is no evidence of that having happened.
Djokovic’s lawyers have also argued that his treatment by Australian Border Force officers after his arrival was “manifestly unjust”.
After being approached by officials at the airport, he asked to wait until the morning to hear from his team before deciding whether to leave the country. This was initially agreed to by officials.
He then went to sleep, but was woken up around 06:00 by officers who allegedly pressured him to respond “because it was better for him if they made the decision right away”.
Government lawyer Christopher Tran argued that Djokovic’s recent Covid infection did not qualify him for an exemption from travel rules, and denied there was any unfairness or unreasonableness in the decision.
Though Djokovic has not spoken publicly about his vaccination status, in his interview with border officials he confirms he is not vaccinated.
He told the interviewer that he tested positive for Covid twice – in June 2020 and on 16 December 2021. Copies of his positive PCR tests were provided to the interviewer – one was issued on the 16 December 2021, a day before Djokovic appeared at public events without a mask.
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